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Frequently asked questions

Clear answers about our services, scheduling, pricing and coverage.

Questions and answers

What does GoGreen Building Services do?

GoGreen Building Services LLC is a commercial cleaning and building services company based in New York City that primarily serves Manhattan. Services include commercial cleaning (janitorial, day porter, and floor and specialty care), post-construction cleaning, maintenance services (building engineers, staffing support, lock & key and general maintenance), and a bundled Hotel Services package.

Which areas does GoGreen serve?

GoGreen currently serves Manhattan, including neighborhoods such as Midtown, the Financial District, Chelsea, the Upper East Side, the Upper West Side and Harlem. GoGreen is expanding into Brooklyn, Queens, the Bronx, Staten Island and Westchester County; projects in those areas are considered by request.

Does GoGreen work outside Manhattan?

Manhattan is GoGreen's primary service area today. Brooklyn, Queens, the Bronx, Staten Island and Westchester are planned expansion areas. If your property is in one of them, get in touch and GoGreen will confirm whether it can take on the project.

How do I get started with GoGreen?

Call (201) 581-3798 or get in touch through the form on the Contact page with your property type, location, size and the services you need. GoGreen will follow up to schedule a walkthrough and then provide a written proposal.

How is commercial cleaning priced?

Commercial cleaning is typically priced by square footage, frequency of service, scope of tasks and access requirements. Post-construction cleaning is usually quoted per project based on size and phase. GoGreen provides a written price after a walkthrough.

Does GoGreen work with general contractors?

Yes. GoGreen provides rough, final and touch-up post-construction cleaning for general contractors, developers and renovation teams, scheduled around project milestones.

Can services be scheduled after hours or on weekends?

Yes. Cleaning and porter services can be scheduled in the evening, overnight, on weekends or during business hours to minimize disruption.

Does GoGreen use green cleaning products?

Where suitable for the surface and the job, GoGreen favors lower-impact cleaning products and waste-reducing practices. Clients with specific sustainability requirements can include them in their scope.

What is included in commercial cleaning?

GoGreen's commercial cleaning combines three parts: recurring janitorial service, on-site day porter coverage, and periodic floor and specialty cleaning such as stripping and waxing, carpet extraction and turnovers. Clients can use one part or all three under a single written scope.

What is the difference between janitorial service and a day porter?

Janitorial service is scheduled cleaning, usually after hours, covering the full scope of a space. A day porter works on site during business hours to maintain lobbies, restrooms and common areas between those cleanings. Many buildings use both.

How often should commercial floors be stripped and waxed?

Most commercial vinyl floors need stripping and refinishing once or twice a year, with regular burnishing in between. High-traffic areas may need it more often.

What are the phases of post-construction cleaning?

Post-construction cleaning is usually done in three phases: a rough clean while work is underway, a final clean after the trades finish, and a touch-up clean right before a walkthrough, inspection or move-in. GoGreen can handle one phase or all three.

Can you work around a contractor's schedule?

Yes. Post-construction cleaning is scheduled around the trades and the turnover date. Share your milestones when you get in touch.

What do GoGreen's maintenance services include?

GoGreen's maintenance services cover four areas: building and maintenance engineers (preventive maintenance, PTAC/HVAC upkeep and room repairs), labor force and staffing support, lock & key services including key control and rekeying, and general building maintenance. They are available to hotels and other commercial buildings in Manhattan.

Does GoGreen perform licensed electrical, plumbing or locksmith work?

Work that requires a license in New York City is performed by or coordinated with appropriately licensed professionals. GoGreen will identify any licensed scope when preparing a proposal.

Can GoGreen provide staff on short notice?

GoGreen offers on-call labor for busy periods and special projects. Availability depends on timing and scope, so contact GoGreen with your dates and needs.

What is included in GoGreen's Hotel Services package?

GoGreen's Hotel Services package can combine housekeeping and public-area cleaning, linen and laundry management, maintenance engineers, labor force and staffing support, and lock & key services. Hotels choose the components they need, and GoGreen builds a single scope with one point of contact.

Can a hotel use only part of the package?

Yes. Each component, such as linen and laundry management or engineering support, can be contracted on its own or combined with others.

Does GoGreen provide hotel linen and laundry services?

Yes. GoGreen's linen and laundry management covers sheet and towel laundering, linen pickup and delivery, par-level tracking and linen room organization. Specific logistics are confirmed in each hotel's proposal.

Does GoGreen provide hotel maintenance engineers?

GoGreen provides hotel maintenance engineering support, including preventive maintenance, PTAC and HVAC upkeep and guest-room repairs. Work that requires a New York City license is performed by or coordinated with appropriately licensed professionals.

Ready for a cleaner, better-run building?

Tell us about your property. Get in touch and we will schedule a walkthrough and follow up to schedule a walkthrough.